EVERYTHING YOUR SCHOOL NEEDS. ONE FLAT MONTHLY PRICE.

Many schools don't have an IT department capable of meeting their technology needs. Wired provides the management of an IT Director plus a team of specialists covering all areas of technology. You get experienced leadership without the cost of a full-time executive hire.

Our team documents every technology asset and determines the age of each device. We implement a refresh cycle to maintain optimal technology and create a comprehensive 5-year technology budget.

• Full asset inventory & documentation

• Device age assessment

• Hardware refresh cycle planning

• 5-year technology budget

• Software & licensing tracking

• Application lifecycle management

Technology systems require thorough planning. As your technology team, we utilize your existing systems and software to their maximum potential while helping you plan for the future. We also serve as your vendor liaison for ISPs, copier vendors, and academic application vendors by communicating directly with them so you can focus on student learning.

We provide dedicated Account Managers who serve as your primary point of contact and function as your technology director. Your account manager keeps track of your needs, proactively communicates, and connects you with the right Wired team member for every situation.

The fastest resolution comes when users report issues directly to the support team. Our dedicated dispatcher and after-hours technician triage and assign every request to the best available resource. No internal gatekeepers slowing things down.

The vast majority of support requests are resolved quickly and remotely. Our technicians can access all servers, network infrastructure, user devices, and cloud systems to diagnose and fix issues without being physically present — often faster than an onsite visit.

When remote support isn't sufficient, our technicians provide on-demand onsite assistance. We also offer scheduled proactive site visits to ensure equipment runs smoothly and address any non-priority issues before they become problems.

We have you covered from student Chromebooks to server infrastructure. Our team handles deployment, configuration, troubleshooting, and maintenance of all your devices.

• Apple & Android tablets

• Chromebooks & Chromeboxes

• Windows & Apple laptops/desktops

• Document cameras & printers

• VR devices

• Flat panel displays & projectors

• IP surveillance cameras

• VOIP phones & video conferencing

• Vape sensors & access control

• Student device carts (cabling & loading)

Our experts provide comprehensive server maintenance to ensure security and stability. We perform regular software updates and patches, employ performance-tuning techniques, and monitor errors and alerts to resolve issues quickly.

We perform daily incremental backups from your local servers to secure offsite storage via Acronis. All data is encrypted using 256-bit SSL encryption and stored in a password-protected state. We also provide disaster recovery planning and testing so your school is prepared for any scenario.

Comprehensive network management designed to maintain stability and security across your entire district. We proactively monitor, patch, configure, and optimize your network infrastructure, including wireless management for high-density school environments.

When students enroll, we automatically provision their accounts across all platforms, such as Windows, Google, Clever, and academic applications. Our process ensures that data is accurately reflected across all systems, so students can log in and access learning tools from day one.

• Windows account provisioning

• Google Workspace setup

• Clever rostering

• Academic platform accounts

• Single sign-on configuration

• Account deprovisioning on exit

We deploy and manage SentinelOne Complete Endpoint Detection & Response (EDR) across all devices. SentinelOne provides real-time threat detection and prevention, and rapid response, while protecting your school from malware, ransomware, and emerging cybersecurity threats.

We manage all printers and copiers through PrinterLogic, an advanced cloud-based print management platform. This eliminates the complexity of traditional print servers and gives users seamless, secure printing from any location on your network.