WIRED SUPPORT TEAM
WE'RE HERE FOR YOU
We are here to guide and support you through any technology issues that may arise. Please let us know how we can best help you today. We're thankful for you!
NEED IMMEDIATE HELP?
CALL
Response Times
WHAT TO EXPECT WHEN YOU SUBMIT
Every support request is categorized and routed to the appropriate technician. Here's our commitment to you.
Priority 1 - Critical
30-Min Response
4-Hour Resolution Target
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Complete network / internet outage
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Server outage
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Email / messaging down
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Core application outage
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VoIP phone outage
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Security incident
Priority 2 - Urgent
2-Hr Response
24-Hour Resolution Target
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Crashed laptop or desktop
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Printer outage (alternates available)
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Spyware / malware removal
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Non-critical software issue
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Single user access problem
Priority 3 - Scheduled
Scheduled Visit
Next Available Onsite
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Non-critical hardware issues
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Regular maintenance tasks
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Non-critical software changes
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Equipment moves / upgrades
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Proactive site work
After Hours
Best Effort
P1 Issues Only
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Network / internet outage
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Server outage
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Core application outage
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Security incident
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Physical security access issues